Terms & Conditions

The terms and conditions apply to the use of 4 Front Furniture’s website. By placing an order with us, you are agreeing to accept these terms and conditions.
Please note, these terms and conditions can potentially change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites.
If you have any queries relating to our terms and conditions, please contact the Sales team before placing an order.

General Information

4 Front Furniture’s registered office address is Solar House, 282 Chase Road, London, N14 6NZ. Company Number 6348949. Registered VAT number 913469516. The following terms and conditions will apply between you and 4 Front Furniture Limited, when you purchase an item from www.4ff.co.uk. The terms do not affect your statutory rights.

Ownership

4 Front Furniture shall remain the owner of all goods, until the full amount of invoice value has been paid. No item will be delivered until the final account has been settled, unless agreed otherwise.

Liability

It will be the responsibility of the purchaser to ensure that all goods are insured once delivered. 4 Front Furniture are only responsible for the goods up the time of delivery and installation. Under no circumstances will 4 Front Furniture be liable for any loss or injury attributable to defects in the goods or otherwise in relation to the performance of any contract entered into between 4 Front Furniture and the purchaser. Furthermore, the purchaser shall indemnify 4 Front Furniture against any claim for such damage, loss or injury made against 4 Front Furniture by a third party.

Damaged Items

Any damage or shortage of items must be made in writing within 7 days. All items will be checked on delivery and 4 Front Furniture will advise purchaser if any items are outstanding. We cannot accept liability for items that go missing after delivery. 4 Front Furniture require that purchaser or their nominated agent to inspect all work carried out upon completion of delivery and sign for all goods delivered. Failure to do this upon completion of delivery would be considered as the purchaser has accepted and approved all work.

External Access

It is the responsibility of the purchaser to provide access to the property either by themselves or through a nominated agent. 4 Front Furniture will return keys to the key holder providing that the distance travelled to do this is considered reasonable by us. We reserve the right to charge a fee for delays in providing access to the property where the furniture package is to be installed.

Internal Access

Most of our furnishings are purchased with internal access in mind. 4 Front Furniture will not be held responsible for furniture items not fitting through doorways or into the allocated rooms unless we have been informed in advance about restricted internal access. It is the duty of the purchaser to inform us of any access restrictions such as limited doorway space, low ceilings or any other unusual build feature.

Cancellation

4 Front Furniture reserves the right to charge the client for any costs incurred through change of installation date or goods, which is not the fault of 4 Front Furniture.

Superior Force

4 Front Furniture will not be liable to the purchaser for any breach of contract arising from or which may have been caused by an act of God, war, riot, civil commotion, government order, direction or legislation by fire, accident, strike or other industrial action, adverse weather conditions, delays in transport or by any other matter over which 4 Front Furniture has no control.

Delivery Dates

Delivery dates are estimated and given in good faith, 4 Front Furniture will not be held liable for any costs incurred through late delivery providing that we have informed you in advance of any changes which may occur with delivery of furniture packages.

Payment

Unless agreed otherwise, all monies due must be paid prior to or on delivery of goods. Payment can be made by the following methods, at no extra charge:

Bank Transfer,Cash, Debit/Credit Card, Personal Cheque, Business Cheque.

Please note that all cheque payments will have to be cleared through the bank before any goods are delivered unless agreed otherwise.

Additional Retail Terms & Conditions:

Returns & Refunds:

We will issue a full Credit Note for items returned within 14 days, provided they are undamaged and in their original packaging. After 14 days a 15% deduction will be applied. Flat packed items that have been assembled and items returned outside their original packaging, will not be accepted. Mattresses cannot be returned under any circumstances due to H&S reasons.  We do not offer refunds - only exchanges or Credit Notes will be offered.  Delivery & Assembly Charges and Insurance Policies are non-refundable.

Cancellations:

We will accept cancellations made within 24 hours and issue a full refund. After that we reserve the right to refuse the cancellation and/or offer a partial refund or a Credit Note.

Faults & Claims:

All faults must be reported within 48 hours - these will be examined directly by us and we will advise you of the corrective action to be taken. We will report any claims during the warranty period to the manufacturer, to be dealt with under their warranty policy.
Ex Display items are sold 'as seen'.

Self-Assembly:

You must inspect all contents and parts prior to assembly. After assembly we will not accept cancellations or returns but we will still order missing or faulty parts.

Payment:

All orders must be fully paid for before delivery as our drivers are not authorised to accept cash on delivery.

Wall Fittings:

We do not provide this service.

Access Restrictions:

It is your duty to examine you property’s access restrictions, such as narrow doors, stair cases etc. If you require us to resolve access issues by dismantling furniture, or by removing doors or by carrying furniture into the property via windows etc this will be done at your own risk at a cost of £120.